How we work

In order to bring our strategy to life, we focus on key areas to remain competitive and to offer the best for our employees, customers, suppliers and the communities around us. These are the things that are important to us.

Read more about the focus of our work below:


Using technology across the Group

In 2013 we moved across to Google as a platform for communicating and working. Google has allowed us to take a more collaborative approach to communication through the advanced technology it offers. For example, Google+ has proven to be a real benefit in enabling our colleagues to engage with each other, share their knowledge, build discussions and share similar interests through internal digital communities.

Not only is technology allowing us to communicate and collaborate internally, but investing in our IT systems is helping us improve and modernise customer experience. In 2016 we made our largest investment in IT to date, which will help us deliver the best possible customer service in our branches and stores over the next few years.

We also use social media and technology to attract and recruit candidates for roles across the Group via our active social media channels and new recruitment system. We recently won an award from LinkedIn for our ability to attract talent and for our creative Employer Brand on social media; beating several well known brands to the top spot including Selfridges and Arcadia.     

Collaboration & Innovation

The benefits of operating as a Group mean that we can share the different skills, knowledge and expertise which exist across our businesses.

We use the scale of our business to our advantage when it comes to sourcing products and distribution. We have also placed implants of some our businesses into our Group owned stores and branches in order to best leverage our network. For example, you can find dedicated Tool Hire areas in some of our Travis Perkins branches and Tile Giant implants within some Wickes stores.

Innovation is also a key focus because we see the opportunity in differentiating ourselves from our competitors. Investing in innovation means that we can offer the best for our customers in terms of product range and meeting their changing needs.

We developed this video about how innovation works at Travis Perkins plc, so click here to learn more and find out more.

Investing in Early Careers

Investing in early careers talent is integral to the success of the Group. Forming part of our long standing commitment to helping young people into work, we have several well established programmes including apprenticeships, traineeships, ‘fast track manager’ schemes and more recently MBA and Graduate programmes.

In 2015 we received a highly commended award in the 2015 BT Awards for Macro Employer of the Year for our excellence in growing apprenticeship talent.

Workforce with a difference

Achieving a ‘workforce with a difference’ remains high on our agenda. For us, it means recruiting and engaging with people from different cultures, countries and backgrounds. The more diversity there is, the better it is for business.

There will always be room for improvement, however we have had some great successes within the past few years. For example, our internal ‘Workforce with a difference’ Google+ community has over 1,200 members from across the business and is the source of lively debate. Changes and impacts made by the community include changes to women’s work wear and employment practices.

We're also committed to having a fair representation of women on our plc Board and in senior positions across the business.  We have a clear policy on diversity and our recruitment criteria reflects this.

In addition, our Wickes business continued their commitment to diversity in 2015 when their colleagues organised a float for Manchester Pride festival for another year running. While gender diversity has been a focus of attention in the past two years, 2016 will see more focus on the wider diversity agenda.

Charity & Community

With a national reach across the UK, our Branch and Store teams are proud to be key members of the communities they work in and play an active role in supporting, fundraising and donating to local charities.

Alongside working with communities on a local level, we also have long standing Group charity partners who were selected by our employees. Fundraising activities alone last year raised £1.5 million and our colleagues are encouraged to be advocates for bringing those partnerships to life. To find out more about our charity partnerships please click here.

Rewarding & developing our colleagues

Over the past 2 years there have been significant advances in people development at Travis Perkins plc. The Group’s online learning and development platform, iLearn, has been re-launched with a fresh, new look that gives colleagues the best chance to develop their own skills, at a time that suits them. iLearn houses over 500 courses and more than 1,000 new development opportunities.

Since the introduction of the Group’s online benefits hub, myPerks has enhanced the approach to compensation and benefits by providing more options and choice for colleagues.

For us, it’s all about providing more choice, driving engagement and ultimately creating a great place to work.

Affirmation of our working environment was recognised by the CRF Institute Top Employers awards. For the seventh consecutive year the Group was awarded the certification by the Institute, and in 2015 we achieved a ‘Top Ten’ recognition for the first time.